Student Complaint Policy

Prior to submitting a written complaint about any service, policy or instructional issue to the College, a student should try to resolve the issue with the person directly responsible for the area (i.e., classroom instructor, Assistant Director). If the issue is not resolved, the student should then speak with that person’s supervisor (i.e., Department Chair, Director). Only after these steps are completed shall the student submit a written complaint to the appropriate Cabinet member (i.e., Provost, Vice President for Student Life, Director of Athletics). The written complaint to the Cabinet member should contain the result of any attempts at resolution. The Cabinet member’s decision is final, and each Cabinet member will keep a log of student complaints and resolutions that come to their office.

The only exception to this process is a complaint of sexual harassment or discrimination. In these cases the student should follow the policy outlined in the Discriminatory Harassment Policy or the Sexual Misconduct Policy.